To give you an idea of how we have worked with clients, and to help you understand the way our company works with it’s clients we have developed a few cases.
This case study shows how we have helped leaders achieve improvements in operational performance, improved service delivery, and achieving greater efficiency.
Phil was commissioned by the IT Director to work with the Head of Service and a small team to better understand the causes of current operational performance. The IT Department has suffered from poor customer satisfaction. The results were:
Recognition by the IT Department’s staff that there was significant room for improvement, and that they had the power to make these improvements themselves.
The design of a framework to further develop their processes to deliver improved helpdesk capability, as the first step in a Department-wide transformation, aligning wider corporate objectives.
We help leaders to purposefully reflect upon their current challenges, and the way that they currently deploy time and resources to meet business objectives. Helpfully challenging current mindset and belief systems about the role and function of leadership and management to gain understanding about where to focus your effort. Together we will identify practical and pragmatic ways of getting improved personal, and organisational performance, and delivering positive results in work and life.
Our one to one support will help you to cut through to the nub of your personal challenges and help you to facilitate a way forward that will give you: –